Refund Policy

1. Our refund promise

We want every Slimqa order to arrive as expected. If your order arrives damaged, faulty, incorrect or does not arrive at all, you are entitled to a replacement or a refund. Because orders and payments are completed on our fulfilment partner's secure checkout, refunds for order issues are initiated by contacting us — we will raise the case with the fulfilment partner on your behalf and stay with it until it is resolved.

2. When you can request a refund

You may request a refund or replacement when:

• Your package arrives damaged, opened or leaking.
• You received the wrong product, flavour or quantity.
• Your order has not been delivered within 30 days of the confirmed shipping date.
• The product arrived expired or with a compromised seal.

3. How to request a refund

Contact us within 14 days of delivery (or of the expected delivery date for lost orders) with your order number and a short description — and, where relevant, a photo of the issue. Reach us by whichever channel suits you best:

• Email: contact@nutrafame.com
• Telegram: @shubhammalva
• WhatsApp: +91 70555 67447

4. How refunds are processed

Once your request is approved, the refund is issued through the original payment method used at checkout. Processing typically takes 5–10 business days to appear on your statement, depending on your bank or card provider. Approved replacements are dispatched with standard shipping at no cost to you.

5. What is not covered

For safety and hygiene reasons, we cannot accept returns of opened supplement sachets simply because of a change of mind, and refunds are not available for orders where the product has been stored or used contrary to the label directions. Consumer-rights protections in your country of residence may give you additional options; nothing in this policy limits those rights.

6. Order cancellations

If you need to cancel an order that has not yet shipped, contact us as soon as possible. We will confirm whether the order can still be intercepted at the fulfilment stage; once a package is with the carrier, the refund process in section 2 applies instead.